1313 notes tagged as ["Best practice"]

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  • BEST PRACTICE, HOLIDAY, RETURNS

    Holiday returns now rival major sales events in scale and operational impact. January is effectively a second peak season, driven not by purchases but by the wave of returns that follows the holidays. Many gifts aren’t opened until late December or early January, so issues like sizing mismatches, duplicate gifts and unwanted items surface at the same time.

    The  National Retail Federation projects that  17% of all holiday sales will be returned in 2025 , meaning retailers must treat December through February as a defined “returns season” with its own demand curve and system expectations. For IT and operations leaders, this creates sustained pressure across the entire stack: return portals, identity checks, OMS and WMS integrations, refund engines, and carrier-tracking workflows.

  • BEST PRACTICE, CUSTOMER ACQUISITION, MARKETING, STRATEGY

    In today’s marketing world, every dollar needs to prove its worth. Gone are the days of fluffy metrics. Marketers are under pressure to show that campaigns drive customer acquisition, repeat purchases, and long-term loyalty.

    That’s likely why Wyng has seen growing interest from retailers and brands who want to launch proof-of-purchase campaigns. These promotions reward verified buyers with sweepstakes entries, instant-win opportunities, digital rewards, or rebates that motivate customers to buy again and again.

  • AI, BEST PRACTICE, SEARCH, SEO

    Search is changing again, and fast. New generative engines (GEs) and large language models (LLMs) are reshaping how users find information and challenging brands to stay visible in a world where answers are increasingly consumed on LLMs, rather than websites. According to Semrush, by 2028, AI-powered search is expected to surpass traditional search, with ChatGPT’s weekly active users growing eight times from October 2023 to April 2025. The next wave of optimization isn’t just about ranking high—it’s about being referenced, cited, or summarized in those AI-generated answers.

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  • AI, BEST PRACTICE, FOOD FOR THOUGHT

    How AI reads your brand and why meaning matters most

    AI systems don’t rank logos — they surface meaning. Clear, consistent signals of trust determine whether your brand appears in AI-driven recommendations. Will your brand be visible in the age of AI? The short answer: you need a meaningful brand or you’ll be commoditized.

    The longer answer starts with what a meaningful brand is outside of AI. A logo is not a brand — it’s a visual identifier that recalls promises kept, problems solved and values demonstrated. Brands exist in the minds of the public.

  • BEST PRACTICE, INFLUENCERS, INSTAGRAM

    How to make money on Instagram in 2026

    Unlock the potential of your Insta account with these tips on how to make money on Instagram—including inspiring examples from successful creators. You can’t scroll through your Instagram feed without seeing your favorite creators promoting products—both their own and those of other brands. Ever wonder if you could get in on the action? While top-performing celebrity accounts can fetch seven figures for a promoted post, you don’t need their millions of followers to make money on Instagram.

  • BEST PRACTICE, CONVERSION, ONLINE ADVERTISING

    How to set up conversion tracking in Google Ads

    If you’re running Google Ads campaigns, you need to have some kind of conversion tracking in place. Without accurate information, you might know that your ads are doing “something”, but you don’t really know what. If you don’t have any confidence about how your ads are contributing to sales, you’re going to be very reluctant about spending more. Which puts a limit on the type of results your ads can produce.

  • B2B, BEST PRACTICE, SEARCH

    AEO: Answer Engine Optimization for B2B discovery when search dies

    Your SEO is performing. Your dashboards are green. And yet, you are disappearing. The enterprise buying journey has collapsed. Buyers aren’t searching; they’re asking. The answer isn’t a results page, but a synthesized shortlist generated by AI assistants like ChatGPT and Copilot. If your brand isn’t on that list, you don’t exist to modern procurement.

    A 2025 study shows that 89% of B2B buyers now use Generative AI tools to support their discovery and decision-making process. They’re procurement officers, IT directors, and executives making six and seven figure decisions based on answers generated by machines you don’t control.

  • AI, B2B, BEST PRACTICE, MARKETING

    4 Gen AI mistakes B2B CMOs make and how to overcome them

    Most B2B marketing teams are exploring generative AI, but only 20% are using it every day. Meanwhile, 90% of B2B buyers are leveraging gen AI at each stage of the buying process. To stay ahead, CMOs need to move from experimentation to execution — closing the gap and keeping pace with increasingly AI-driven buyers.

    A new report from Forrester, “Generative AI: A Pragmatic Guide for B2B CMOs,” explains that many marketing teams are slower to incorporate gen AI into day-to-day workflows because it feels like yet another initiative.

  • BEST PRACTICE, LOYALTY, TRENDS, TRUST

    Amazon is teaching retailers the wrong lesson about customer loyalty

    For two decades, Amazon.com has been the gold standard for “effortless shopping.” One-click checkout, simple returns, and friction-free buying built a habit that reshaped consumer expectations. The magic wasn’t just about speed — it was certainty. You knew you could return anything. You knew checkout wouldn’t make you second-guess. Amazon has redefined what shoppers expect from every retailer, online or offline. Effortless became the new normal.

  • BEAUTY, BEST PRACTICE

    The state of beauty: What we’ve learned from working with beauty brands

    Discover what we’ve learned from partnering with top beauty brands, and uncover the real performance patterns, challenges and opportunities defining the modern beauty landscape. Beauty has become one of the most dynamic and influential sectors in marketing today. Scroll through social media and it’s everywhere – from creators blending foundations on TikTok to luxury brands turning campaigns into cinematic experiences. Influencers now act as storefronts for discovery and purchase, and creative storytelling has become as central to growth as product innovation.

  • BEST PRACTICE, EMAIL, HOLIDAY

    5 Holiday email mistakes that drive customers away

    Validity surveyed 1,000 U.S. consumers, revealing what drives them to open, engage with, or unsubscribe from holiday emails. This holiday season, consumers signal that they want transparency, real discounts and thoughtful timing, not inbox overload or misleading subject lines. Retailers that continue to rely on volume over value risk unsubscribes and missed opportunities.

    Here’s what consumers told us about what’s working, what’s not, and what brands can do to improve their holiday email performance.