This guide is designed to challenge traditional thinking and offer practical, straightforward strategies to help your CX team thrive alongside Al. Access the ebook and on-demand webinar replays where leaders featured in the ebook break down their most actionable strategies.

What’s inside?

• Onboarding and testing AI Agents

AI Agents need to be treated like any other new team member. Follow Needed, OLIPOP, and bareMineral’s step-by-step frameworks for onboarding, testing, and expanding AI tools.

• Building trust with AI

Both customers and agents have doubts about AI. Get tips from CX leaders at Clove and July’s CX leaders on establishing credibility while rolling out AI agents.

• Personalized support with AI

Despite the notion that AI is robotic, top brands see it tailoring each customer conversation. Wildride Carrier and Suit Shop share their experiences on humanizing AI and when to hand over topics to agents.

• More than support —AI drives sales

AI is more than a support tool—it drives personalized sales. Love Wellness, Shinesty, and Cornbread Hemp share tips on building AI-powered campaigns, use cases, and implementation.

• AI predictions

Learn what each ecommerce leader thinks the future of AI in ecommerce holds—from multi-step actions to complimentary product replacements.