This exclusive Metrigy eBook, commissioned by Zoom, goes beyond the hype and reveals how leading organizations are using AI today, what challenges they’re still facing and which strategies are paying off.

Inside, you’ll uncover:

• The top drivers fueling AI adoption in customer experience
• The biggest roadblocks CX leaders hit when integrating AI
• Which features and capabilities matter most when evaluating AI solutions
• Why people and unified platforms remain central to AI success (companies investing in training saw higher ROI than those who didn’t)

Don’t rely on guesswork. See how over 1,000 of your peers are using AI to achieve measurable results. Read the eBook today and back your strategy with data.