Being global isn’t enough. Around the world, today’s shoppers expect more – more relevance, more convenience, more consistency. We surveyed over 6,000 consumers across the US, UK, France, Germany, and the Netherlands to find out what they really want from enterprise retailers – so you can win their loyalty. We found out:

• What shoppers demand from enterprise retailers in exchange for their loyalty

• The omnichannel tools and strategies driving real customer engagement

• AI’s evolving role and other surprising retail trends of 2025